Return Policy


If you are not satisfied with your purchase (wrong item/type/defect/etc), you can send it back to our warehouse. We guarantee that our products are delivered within 35 business days (not included weekend & public holiday). The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days. If you have purchased any products on excellentwater.com.my, but didn't receive it within the guaranteed delivery time, you can request to get a full refund from us.


* Returns must be made within 10 days after received the item


* Item must be returned together with their original package.


Due to the fact that shipping time may vary depending on factors beyond on control. The estimated delivery time for orders on excellentwater.com.my is 7-35 business days. 

Full refund is not available if any circumstances as below: 


* Your order did not arrive due to the unrecognized/wrong address that given during the order process.


* Your order did not arrive due to exceptional circumstances outside the control of excellentwater.com.my (i.e. natural disaster,fight delay,not cleared by custom)


Other exceptional circumstances outside the control of excellentwater.com.my. You can submit your refund to our email address: exeltech.eng@gmail.com. For more information about refund, please contact us at 03 6140 5871 / 017 523 0008 or E-mail: exeltech@eng.com.my