Term & Conditions

This site is owned and managed by www.excellentwater.com.my. Please read the following carefully as it contains terms and conditions that are part of your agreement with www.excellentwater.com.my in the event that you proceed with a purchase. The use of this site is governed by the terms and conditions set out herein and by proceeding with a purchase using this site, you shall be deemed to accept these terms and conditions.



NOTE

Kindly check through your shopping cart and ensure that the item(s), size, quantity , and color are accurate prior to carting them out as we will not be able to change your orders once it has been processed.



PRICES

Prices displayed are in Malaysia Ringgit (RM) and are subject to change without notice. www.excellentwater.com.my may offer options to transact in different currencies.



PRODUCT

*Products colors may differ mainly due to colour calibration of individual's computer and it might appear brighter/darker in reality due to strong studio lighting used.


*A difference of 0.5-1.0" between the item(s) received from what which was provided for in our given measurement may not be considered as a defect.


PAYMENT

Payment for orders can be made by bank deposit, PayPal or credit card. Goods will only be dispatched upon receipt of full payment for the cost of purchase and delivery charges.


* At the moment we are still accepting offline payment (ATM TRANSFER). There will be no reservation, kindly contact us at 03 6140 5871 / 017 523 0008 for time extension and orders will be automatically be cancelled if payment is not received within this stipulated time frame. www.excellentwater.com.my will not be accountable for the delays caused by insufficient payment details provided. Kindly provide payment receipt once payment made by ATM/Manual banking,we will not entertain any payment without ATM receipt/printscreen. Cancelled orders cannot be reserved and www.excellentwater.com.my will not be held liable if the payment details are not provided for this time frame.


In the event where we're unable to verify payments, www.excellentwater.com.my would require assistance of the customers to process the order as quickly as we can.


DELIVERY

* All orders are processed within 5-15 working days upon verification if payment. Our pick up service by courier services is carried out during working hours, Monday- Friday at 9:00AM - 6:00PM, excluding weekends and local public holiday (Malaysia). The delivery time mentioned above does not include processing time (normally 1-3 days), Kindly track your order with the relevant courier service company by using the tracking number which will be provided in your account at www.excellentwater.com.my.


Track your parcel at:

* Poslaju for Malaysia

* DEX for other countries


* www.excellentwater.com.my  is unable to make any amendment or combine orders which were separately made once they have been confirmed. Kindly ensure that the correct address,size and colours have been inputted prior to making payment.


All reasonable efforts to deliver your order will be made by www.excellentwater.com.my However, customers are responsible to have someone at the delivery address to receive delivery and sign for the same. www.excellentwater.com.my shall not be responsible for delivery being received by unauthorised persons. Any cost for re-delivery will be passed to the customer if the delivery address is unattended at the time of delivery.


If for any reason www.excellentwater.com.my is unable to dispatch goods within 14 days from date of order, www.excellentwater.com.my will contact the customer and advise the expected dispatch date. Should this be unsuitable to the customer, www.excellentwater.com.my will offer either a full refund of the monies paid or suggest an alternative product.


Any damage or loss to the goods during carriage or delivery to the nominated address of the customer will not be the responsibility of www.excellentwater.com.my and there will be no refunds.



RETURN AND REFUND

If you are not satisfied with your purchase (wrong item/type/defect/etc), you can send it back to our warehouse. We guarantee that our prducts are delivered within 30 business days. The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days. If you have purchased any products on excellentwater.com.my, but didn't reveice it within the guaranteed delivery time, you can request to get a full refund from us.


* Returns must be made within 10 days after received the item.


* Item must be returned together with their original package.


Due to the fact that shipping time may vary depending on factors beyond on control. The estimated delivery time for orders on animefashion.my is 7-30 bueinss days. 

Full refund is not available if any circumstances as below: 


* Your order did not arrive due to the unrecognized/wrong address that given during the order process.


* Your order did not arrive due to exceptional circumstances outside the control of animefashion.my (i.s. natural disaster, fight delay, not cleared by custom).


Other exceptional circumstances outside the control of excellentwater.com.my. You can submit your refund to our email address: exeltech.eng@gmail.com

For more information about refund, please contact us at 03 6140 5871 / 017 523 0008 or E-mail: exeltech.eng@gmail.com



TRADEMARK

www.excellentwater.com.my does not claim any legal interest in trademarks, logos, or other intellectual property, other than that of its own “www.excellentwater.com.my” logo and brand.



DISCLAIMER

www.excellentwater.com.my will make a reasonable effort to ensure that shipping information, product price(s), product description(s) and other information on this site is correct. However, www.excellentwater.com.my cannot guarantee the accuracy of the information and makes no warranties or representations as to its accuracy. www.excellentwater.com.my will not be liable for any loss or damage of any kind arising from the use of this site, including without limitation, direct, indirect, incidental, punitive and consequential loss or damage.



You agree to indemnify and hold www.animefashion.my, its partners and employees, harmless from any loss, liability, claim or demand, costs or expenses of any kind, including attorney's fees and/or other fees or expenses, made by any third party due to or arising out of your use of this website.


www.excellentwater.com.my does not have control of and cannot guarantee that any content on third party links from this website will be safe from viruses, inaccurate information, or inflammatory material.


www.excellentwater.com.my may withdraw items from sale and alter prices, products and or details of product specifications at its discretion and without notice. www.excellentwater.com.my reserves the right to change these Terms & Conditions at any time and without notice. All changes are effective upon posting at this website.


Please also take note that actual colours of the products appearing on your monitor may differ according to your monitor's settings. These terms and conditions should be read with the other terms and conditions applicable to the use of this web site.